State Farm® Insurance Agent Austin Wilson

"Austin Wilson could be a cool guy but Save yourself the headache. I've had state farm over 3 years and its been excellent. i switched to Austin Wilson when i moved to sc. fiancee and i have had to be in contact with them atleast 2 times a week because a person in his staff kept messing our policy up. First month they somehow charged her my bill and i recieved no bill , then My finacee was charged an extra month because they accidently left a gap of a couple days between policys. Then i had call statefarm technical support because my bill wouldnt appear on my account, though they said it was there. That is 3 hours im never getting back. Come to find out it was still under review and was their fault not mine. Now this weekend my fiancee recieves a letter saying her policy will be cancelled in 16 days if they didnt recieve like 24$ tho she was told not to pay that amount by his staff. We were just gonna deal with it and switch at some point. But when we called to talk to austin wilson this morning to try to figure out the issue. we were told that he's not in and they dont know his schedule. Thats fine, we'll just switch if we cant even talk to him. This is my first really bad review, sadly i truly believe its very worth it."

"Mr Austin was very nice, respectful, thorough, and friendly when he talked to me about My qoute for Auto Insurance and even Life Insurance..and even though I didn't get a plan..He was still Awesome! Thanks!"

"I’ve been with them for a long time. Very understanding, great rates, and always a phone call away."

"Quality customer service was great!"

"Courteous and friendly staff.Benton Wilson was so helpful and professional."

"They go above and beyond to help you make the best, informed decision!"

"Nothing but good things to say about this firm! Will always recommend."

"This agency and its staff are nothing but good people with quality experience/service"

"Austin, there were just too many mishandled items when it came to writing my policy. Along with all the other mishaps, I just learned our name was spelled incorrectly on the Homeowners policy. You made excuses for all the other errors, but there is no reason you can explain away the number of errors in writing our policies. Some of which, still have not been corrected. I know you asked me to change my rating but I am sticking with this. Not only because of all the mistakes made, but also the attitude of your staff in correcting those mistakes."

"I have been with state farm for 20 plus yrs having delt with several issues with other agents of state farm decided to go to Austin Wilson location I have never been so impressed with a staff as this they are very professional and and very kind I highly recommend this particular Location"

"My parents use Austin Wilson's state farm and now so do my husband and I... If I have a question I just call and they do the best they can to get me answers..."

"Customer service was AMAZING!"

"Highly recommend Austin Wilson State Farm! His staff is always very friendly and goes above and beyond to make sure you are taken care of."

"You will not find a more honest and trustworthy Agent. Austin and all of his office staff are wonder to work with. If you do not believe me, call the office and Inquire how Austin, Ben, heather, or anyone else in the office can help you save on all of your Insurance needs. I will never do business anywhere else!"

"i’m never switching insurance companies again. austin wilson & his team are so amazing and truly have helped me out so much!"

"“I spoke with Grainger and Ben, the customer service was great”."

"Awesome Staff who are always willing to help. Great rates, and great small business. Highly recommend to everyone. You will be taken care of here!"

"Austin Wilson is honest and Reliable. Not only is a a wonderful insurance man, he’s a great guy."

"As soon as I decided to switch from USAA to State Farm, Austin Wilson’s team was nothing less than amazing. That was one year ago in January 2021. Since then, I have received subpar customer service and such a lack of communication on their part. My automatic payment in February was returned for insufficient funds which had never happened before. It is an automatic draft out of my account so I just ASSUME it gets paid each month that’s the reason behind AUTO-DRAFT PAYMENTS. Now on the 21st of March, a customer service representative called me to notify me that my insurance was CANCELLED on March 13, 7 DAYS AGO, and I was never called, emailed, nor contacted, PERIOD to give me a heads up on my account. I don’t check my paper statement nor bank account LOOKING for an automatic draft I just assume my insurance company has done their due diligence in providing me with the best customer service possible in making sure I’m safe and insured. The woman I spoke with told me that I need to “check my mailbox more often” as if anyone receives paper statements anymore, but then also proceed to recite my email address and phone number that they had on file in order to make sure she had the right way to contact me. Okay great, so why did no one call nor email me once they saw something abnormal with my account instead of cancelling my policy with ZERO notice and calling me a week later demanding payment? Also switched companies today and saved a ton of money. Supporting small businesses is what I do but they must be run the proper way. I will NEVER use Austin Wilson State Farm EVER again."

"I always get the help I need when I go to Austin Wilson Statefarm. Thanks for all your help Bellgee1!"

"Great service and great people"

"Great company. Staff is so helpful"

"When applying for auto insurance with State Farm using Austin, he was very helpful and responsive. I gave him the information he needed and he came back with a great quote. Another strong key point of Austin work ethic was his ability to work his schedule around mine. He did this while I was gathering information for home insurance. Thanks Again Austin"

"I came to Mr. Wilson looking to switch my car insurance but wasn’t sure what option was the best for me. He was extremely helpful with finding me a insurance plan that fit all my needs. Thanks for the help Mr. Wilson!"

"Awesome people! Great Quality!"