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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Casey Morris

January 9, 2026

5  out of  5
rating by Casey Morris
"I cannot say enough great things about Austin Wilson State Farm and my agent, Ben Wilson! From start to finish, the experience was outstanding. Ben took the time to truly understand my needs, explained everything clearly, and went above and beyond to make sure I had the best coverage. The biggest bonus? He saved me a significant amount of money without sacrificing quality. If you’re looking for an insurance team that is knowledgeable, trustworthy, and genuinely cares about their clients, look no further. Highly recommend!"
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Sylvester D

January 9, 2026

5  out of  5
rating by Sylvester D
"After searching for cheaper auto insurance for a very long time, I found Austin Wilson State Farm Agency in Florence. Benton, my insurance broker, has been very professional and courtesy and took the time to answer many of my questions. I was able to not only get cheaper cars insurance for myself and roommate but also for a few dollars more got renter’s insurance. Overall, I have found the agency to be very professional and attentive to the needs of their customers. I highly recommend Austin Wilson for your insurance needs."
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Michaela Hayes

January 8, 2026

5  out of  5
rating by Michaela Hayes
"Michael Hayes helped me insure my car through Austin Wilson State Farm- great price & simple process!"
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Michelle Hayes

January 8, 2026

5  out of  5
rating by Michelle Hayes
"Michael Hayes helped me insure my car through Austin Wilson State Farm. Michael helped me save some money!"
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W. Michael Hayes

January 7, 2026

5  out of  5
rating by W. Michael Hayes
"After struggling with my previous insurance company, Michael Hayes, at Austin Wilson State Farm Insurance Agency, Florence, SC, was a huge relief! He was very professional at insuring my FOUR vehicles. He went the “extra mile” to find the right coverage at the right price. His responsiveness and his communication skills were outstanding. Michael Hayes, took the time to make a struggling situation easy to manage. I highly recommend Michael Hayes to anyone looking for great service, and a competitive price! Five stars for this agent!"
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Anna Arnold

January 7, 2026

5  out of  5
rating by Anna Arnold
"I got my diamond ring insured here under a personal articles policy for a great price!"
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Michael Hayes II

January 7, 2026

5  out of  5
rating by Michael Hayes II
"Insured my fiancé‘s diamond ring here under a personal articles policy. Great customer service. Pleased with the process and price!"
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Robert

January 7, 2026

5  out of  5
rating by Robert
"Great service"
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Debi Miles

December 9, 2025

5  out of  5
rating by Debi Miles
"I have been with State Farm Austin Benton for a year (working with Benton). He has been amazing to work with! Very professional and answers all of my questions as well as saving me money! I recommend him to anyone looking to change insurance policies!!! Thank you for all your help Benton!!!"
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Sheena

December 5, 2025

5  out of  5
rating by Sheena
"My mom and I were looking for a replacement auto insurance since our previous insurance company was becoming way too expensive. We happened to find the office of Austin Wilson -- State Farm Agent on 2nd Loop. The staff were friendly, attentive and helpful. The agent who worked with us, Benton Wilson, was pleasant, professional, very knowledgeable and thorough, and we ended up with a policy that fit our needs at a great rate. I highly recommend Austin Wilson's State Farm office in Florence for a variety of insurance needs."
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Kelisa Matias

November 21, 2025

5  out of  5
rating by Kelisa Matias
"I received the best customer care at this State Farm. Moving from out of town and having to learn about car insurance—and how to get the best value for my money—was definitely stressful and overwhelming. However, after reaching out to State Farm and speaking with Benton, he took the time to educate me and break everything down in a way I could easily understand. He even explained the policy to my dad over the phone (yes, I always check with my dad before making decisions lol) to make sure I was getting a good deal, which was truly heartwarming. Overall, I loved my experience here and will be recommending it to everyone."
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Mark Moseley

November 21, 2025

5  out of  5
rating by Mark Moseley
"Jackson was very professional and listened to my concerns and we started working on what was in front of us. While the situation at hand worked out differently, Jackson was very accommodating and willing to work and even encouraged me to use State Farm in the future... GO JACKSON!!!"
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Todd Sholos

November 20, 2025

5  out of  5
rating by Todd Sholos
"Great rates, which is of course important, but they are always so helpful as well. Went through changes to vehicles, home, etc and they helped every step of the way. Highly recommended!"
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Lauren Esquibel

November 20, 2025

5  out of  5
rating by Lauren Esquibel
"Spoke to Jackson, just getting a quote. He ended up beating the few quotes and current insurance I had, that also included renter's insurance bundle. Made the switch once I heard Statefarm's price. Very patient and knowledgeable. Thank you for your help!"
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Carley

November 20, 2025

5  out of  5
rating by Carley
"Was recommended to look into State Farm for new insurance, best recommendation ever! I talked with a nice gentleman named Ben Wilson and he helped me through the whole process and was so nice and helpful! He was very professional and helped me save money on my insurance! Will definitely recommend him to others looking for new insurance!"
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Fire Ice

November 19, 2025

5  out of  5
rating by Fire Ice
"Except customer service and very knowledgeable"
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Jacob Lea

November 19, 2025

5  out of  5
rating by Jacob Lea
"Very good service!"
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Kim Dorsett

November 19, 2025

5  out of  5
rating by Kim Dorsett
"Austin Wilson and crew are always on point with my questions. They managed to save me crazy money every month and managed to help with life insurance coverage. Quick to answer questions! Highly recommend!"
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Trevor Campbell

November 19, 2025

5  out of  5
rating by Trevor Campbell
"Ben Wilson was a great help. Got everything handled quickly and in a timely manner."
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Heather Brown

November 12, 2025

5  out of  5
rating by Heather Brown
"Thank you Ben for making switching insurance such an easy process!!! Ben is professional, knowledgeable and goes out of his way to save you money!!"
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Paula Jones

November 10, 2025

5  out of  5
rating by Paula Jones
"My agent Ben Wilson is a very professional person. A very delightful man. He helped me with all my insurance needs. 5 stars. Thank you Ben."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jayla Jarrett

October 10, 2025

5  out of  5
rating by Jayla Jarrett
"Matt Barrickman has made this SO easy for me. He was so informative and made this process a breeze"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ian Weaver

August 21, 2025

5  out of  5
rating by Ian Weaver
"Ben is awesome! Definitely deserves a few raises!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Shin Azzazzin (ShinAzzazzin)

August 12, 2025

5  out of  5
rating by Shin Azzazzin (ShinAzzazzin)
"Met Ben Wilson a month ago and he matched my current USAA policy but saved me $60/month for same coverage"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Quinn

July 28, 2025

5  out of  5
rating by Quinn
"Michelle was extremely helpful in clarifying the components of my premium pricing; she was very courteous, professional, and informative."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"